If you are on this page, we do apologize for any and all inconveniences. We have tried to make the user experience as simple as possible. That being said, if you need any assistance, the best way to contact a Black&Em employee is via social media. Links are located in the footer under the heading "Social Media". Now, to be clear, we are sorry for any user inconvenience. However, we will not apologize for any of the artwork depicted on any of our products (yes, the artwork is subject to copyright). If at any point a user feels offended because of the artwork or any other element within the website, it is recommended for such individuals not to make a purchase from Black&Em. With all that said and read, thank you for shopping Black&Em. Our team will always be on standby to assist in any of your queries.

Return and Refund Policy

Welcome to Black&eEm! We greatly appreciate your support and trust in our products/services. As a small business, we strive to provide the best possible experience for our customers while ensuring the sustainability of our operations.

Refund Policy:

Refunds: We understand that circumstances may arise where a refund is necessary. While we cannot offer full refunds due to our small-scale operations, we may provide store credit or partial refunds on a case-by-case basis.

Processing Time: Refunds or credits will be processed within 7 business days from the date of the request.

Return Policy:

Eligibility: Only unopened and unused items in their original packaging are eligible for return.

Timeframe: Returns must be requested within 30 days of purchase.

Exchange Policy:

Exchanges: We are happy to accommodate exchanges for items of equal or lesser value. Customers are responsible for any price differences and shipping costs associated with exchanges.

How to Initiate a Return/Refund:
To initiate a return or request a refund, please contact our customer service team via the links below under the heading social media. Be sure to include your order number and reason for return/refund in your message.

Thank you for choosing Black&Em. We value your feedback and are committed to providing excellent service. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to us. Your satisfaction is our priority.